The CBAA Complaints and Disputes Toolkit is an invaluable resource for community radio stations aiming to establish or refine a system for managing complaints and disputes efficiently and effectively.
*Past webinar - click through to view webinar recording*
This webinar provided information to assist community broadcasting board members and managers to understand dispute resolution best practice and how to implement processes and procedures at their station to resolve conflicts effectively and reduce their impact on the wider organisation.
In particular, this webinar is aimed at complaints officers, and committees and people involved in the management of community radio and television stations. However, any volunteer from a community radio or television station is welcome to attend.