CBAA Webinars

WEBINAR: Best Practice for Dispute Resolution - 27 October

Danny Chifley, 12th October 2015

Passionate people drive community broadcasting - individuals who are actively engaged, committed, enthusiastic and motivated, doing everything they can to provide a quality broadcasting service to their community. It cannot be expected, however, that everyone always sees eye to eye and, from time to time, these differences in opinion can escalate into internal disputes that must be resolved by a station’s board and/or manager.
This webinar provided information to assist community broadcasting board members and managers to understand dispute resolution best practice and how to implement processes and procedures at their station to resolve conflicts effectively and reduce their impact on the wider organisation.

Presented by:

Margaret Halsmith, Principal at Halsmith Dispute Resolution, Australasian Chair of Resolution Institute, an Australasian not-for-profit membership organisation created by the integration of LEADR and IAMA (the Institute of Arbitrators and Mediators Australia), Vice Chair of the IMI Independent Standards Commission & Deputy Convenor of WADRA (Western Australian Dispute Resolution Association).

Who is this webinar for:

This session is aimed at station board and management looking to minimise the potential negative impact that internal conflict can have on their organisation.

WEBINAR: Best Practice for Dispute Resolution from CMTO on Vimeo.



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In particular, this webinar is aimed at complaints officers, and committees and people involved in the management of community radio and television stations. However, any volunteer from a community radio or television station is welcome to attend.


The CBAA Complaints and Disputes Toolkit is an invaluable resource for community radio stations aiming to establish or refine a system for managing complaints and disputes efficiently and effectively. 


*Past webinar, click through to watch recording*

In this webinar you will learn the steps you need to take to prevent and deal with conflicts and complaints. You’ll learn how to provide a safe and effective service to those who wish to make a complaint to or about them and create a plan in place to help minimise the impacts.