CBAA Webinars

WEBINAR: Best Practice for Dispute Resolution - 27 October

Danny Chifley, 12th October 2015

Passionate people drive community broadcasting - individuals who are actively engaged, committed, enthusiastic and motivated, doing everything they can to provide a quality broadcasting service to their community. It cannot be expected, however, that everyone always sees eye to eye and, from time to time, these differences in opinion can escalate into internal disputes that must be resolved by a station’s board and/or manager.
This webinar provided information to assist community broadcasting board members and managers to understand dispute resolution best practice and how to implement processes and procedures at their station to resolve conflicts effectively and reduce their impact on the wider organisation.

Presented by:

Margaret Halsmith, Principal at Halsmith Dispute Resolution, Australasian Chair of Resolution Institute, an Australasian not-for-profit membership organisation created by the integration of LEADR and IAMA (the Institute of Arbitrators and Mediators Australia), Vice Chair of the IMI Independent Standards Commission & Deputy Convenor of WADRA (Western Australian Dispute Resolution Association).

Who is this webinar for:

This session is aimed at station board and management looking to minimise the potential negative impact that internal conflict can have on their organisation.

WEBINAR: Best Practice for Dispute Resolution from CMTO on Vimeo.



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In particular, this webinar is aimed at complaints officers, and committees and people involved in the management of community radio and television stations. However, any volunteer from a community radio or television station is welcome to attend.


*Past webinar - click through to view webinar recording*
Raising funds and creating revenue is essential to ensuring that your station remains sustainable. The 2016 series of CBAA Webinars begins with a look at a topic of perpetual interest to all community broadcasters, maximising the effectiveness of fundraising at your station.


Participatory research design appears as an attractive option in the study of community media organisations. It puts the generation of the research question, the design of data collection methods, and the analysis of the results in the hands of the researched. This approach can demystify the research process and can be an empowering experience. But, as I found out with my doctoral research, the researcher needs to carefully assess an organisation’s capacity to undertake do-it-yourself research, because, when things go wrong, this approach can also reveal conflicts within an organisation, as well as give rise to tension resulting from the divergent needs of the researcher and those of the researched. This paper describes the troubles that arose during fieldwork conducted at a community radio station, how these unexpected events forced a reformulation of the research question, and how this eventually led to an improved theoretical insight.