Volunteering Australia - Complaint Handling by Charities and Not-for-Profits Resources


National peak bodies working in the charity sector have made available resources to assist the complaint handling process for charities. The fact sheet (containing the Model Policy and Model Procedure) provides information on the benefits of handling complaints well and how to use model documents and is available here.

Volunteering Australia has a range of resources available of use for community broadcasters, including: 

  • Key Facts about Volunteering in Australia
  • National Volunteer Guide
  • Volunteering and mutual obligation requirements for unemployment payment recipients
  • Complaint Handling by Charities and Not-for-Profits
  • Social Policy Compendium
  • Definition of Volunteering
  • The National Standards for Volunteer Involvement

Go to the Volunteering Australia Resources page for more.