Community Radio Broadcasting Codes Of Practice (2025)

CODE

1. The Community Radio Broadcasting Codes of Practice apply to all community broadcasters allocated a community radio broadcasting licence.
   
   

2. We must comply with the Codes, but a failure to comply will not be a breach of the Codes provided that we took reasonable precautions and exercised due diligence, and the non-compliance was:

   a) in respect of a minor, peripheral, incidental or trivial matter; or

   b) due to an act or failure to act of another person which was outside of our control, or an accident, technical/engineering issue, or some other cause, which was outside our control.

3. We will broadcast an on-air announcement at least once a week that contains information about the Codes, a short description of matters covered by the Codes and where listeners can get a copy. A copy of the Codes will also be made accessible via our website (or via our social media page if no website exists).
   
   

4. The community radio sector, as coordinated by the sector organisation representing the majority of licensees, will review the Community Radio Broadcasting Codes of Practice every three to five years in consultation with other sector organisations.
   
   
5. These Codes commence on 1 July 2025. 

Read guidance notes

Learn more about Code 1: Application on CBAA Learning.

CODE

1. We must have in place, abide by, and regularly review key Governance documents including:

   1. our constitution, or equivalent Governance document;

   2. Governance policies.

2. We must ensure that the Governance documents listed at 2.1 and our annual reports, including annual financial statements are freely available (e.g., via our website, social media page, Australian Charities and Not-for-profits Commission’s website).
   
   

3. We will have training in place to ensure that workers are aware of their Code and legal obligations.

Read guidance notes

Learn more about Code 2: Governance on CBAA Learning.

CODE

1. We must be able to demonstrate our understanding of our community interest.
   
   
2. The programs we broadcast must, collectively, reflect the needs and diversity of our community interest including through the provision of Material of Local Significance.
   
   
3. We must encourage and assist people in our community interest, including those who are not adequately served by other media, to participate in providing our service, prioritising the discussion of topics by those with relevant lived experience.
   
   
4. We keep our community interest informed of how community suggestions and participation are reflected in our activities and programming.
   
   
5. When complying with Code 3, we must have regard to our First Nations Engagement and Programming obligations under Code 7.

Read guidance notes

Learn more about Code 3: Diversity, Independence and Our Community on CBAA Learning.

CODE

1. We will not:
   1. simulate news or events in such a way that is likely to mislead or alarm listeners;
   2. present as desirable the use of illegal drugs, the misuse of tobacco or alcohol as well as other harmful substances;
   3. promote or encourage harmful or excessive gambling;
   4. promote gambling, gambling information (other than prevention or support information) or gambling live odds immediately before, during, or immediately after sporting events;
   5. broadcast material that is likely to be harmful to children, without giving reasonable warning;
   6. present suicide as a solution to problems or broadcast details about suicide like method or location;
   7. broadcast material that is likely to incite or encourage, or present for their own sake, violence, or brutality; or
   8. broadcast material that expresses, provokes, or perpetuates hatred, serious contempt or significant ridicule of any person or group of persons because of age, disability, mental ill-health, medical conditions, sex characteristics, gender identity or expression, sexual orientation, race, nationality, culture, religion or being from a lower socio-economic community.
      
      
2. The application of 4.1 is guided by the context of the material. Material that is likely to cause harm and offence must be justified by context, and adequate protective measures provided. Code 4.1 does not prevent the legitimate presentation of factual material, a fair report of, discussion or a fair comment on, a matter of public interest or material that is humorous, satirical, artistic or dramatic in nature. When assessing context, including in relation to the assessment of complaints, factors to be considered will include the nature of the content including its genre, subject matter and editorial purpose, and our community interest.
   
   
3. Our programming decisions will align with contemporary community standards.

PRIVACY

4. We will not broadcast the words of an identifiable person or material that relates to a person’s personal or private affairs or invades a person’s privacy or intrudes into their private life, unless:
   1. there is a clear public interest reason for the material to be broadcast; or
   2. the person has provided informed consent, whether explicit or implicit, for the material to be broadcast (or in the case of a person under 16, a parent or guardian has given implicit or explicit consent).
      
      
5. We will exercise special care before using material relating to a child’s personal or private affairs in the broadcast of a report of a sensitive matter concerning the child. 

Read guidance notes

Learn more about Code 4: Material Not Suitable for Broadcast on CBAA Learning.

CODE

1. In broadcasting news and journalistic content we must:
   1. provide access to perspectives not adequately represented by other broadcasting sectors;
      
      
   2. ensure that:
      1. all factual material is presented accurately;
      2. all News Content is presented with due impartiality;
         
         News Content means: the news content in a news bulletin, newsbreak, news update or news flash.
         
         
   3. represent viewpoints fairly without having misleading emphasis, editing out of context or withholding relevant and available material;
   4. where practical, include the voices of those with relevant lived experience;
   5. clearly distinguish factual material from analysis, commentary or opinion, comedy, satire, and any other kind of fictional entertainment content;
   6. exercise special care when reporting on contentious or controversial matters where facts may be contested and not settled and avoid the amplification of misinformation and disinformation;
      
      Misinformation is verifiably false, misleading, or deceptive information that has the potential to cause serious harm to the community and/or individuals, including disinformation, which is misinformation created and/or broadcast with malicious intent.
      
      
   7. not present material in a way that is likely to create public panic or cause serious distress to reasonable listeners;
      
   8. provide correction or clarification of significant errors of material fact in a timely manner;
   9. ensure our journalists identify themselves and our organisation before proceeding with an interview;
   10. avoid or adequately disclose any conflict of interest. Any such conflict must not influence the content of a broadcast.
       
       
2. A failure to comply with 5.1b)i. will not be a breach of the Code if the station makes a correction in an appropriate manner within 30 days of a complaint being received or notice of a complaint being referred to the ACMA (whichever is later).

Read guidance notes

Learn more about Code 5: News and Journalistic Content on CBAA Learning.

CODE

1. Where we offer emergency broadcasts, we will have procedures in place to enable appropriate local emergency broadcasts.
   
   
2. Where we offer emergency broadcasts, those broadcasts must include:
   1. accurate, reliable, and timely factual information; and
   2. locally relevant information, to the extent possible.
      
      
3. Where possible, we provide emergency broadcasts in the main languages other than English spoken in our local area.

Read guidance notes

Learn more about Code 6: Emergency Information on CBAA Learning.

CODE

1. We will demonstrate respect and cultural sensitivity for First Nations cultures, languages, histories, knowledge, rights, and experiences in our work and in all programs broadcast.
   
   
2. We will strengthen relationships with local First Nations people and organisations.
   
   
3. We will include First Nations people or organisations in the planning and production of content about or affecting First Nations peoples, and seek advice on:
   1. using appropriate language, preferred terminology, and correct pronunciation;
   2. observing cultural protocols;
   3. respecting bereavement practices in content about people who have recently died; and
   4. ensuring the consideration of regional differences in protocols, practices, experiences, and perspectives of First Nations communities.
      
      
4. We will prioritise First Nations voices when reporting on or discussing First Nations issues.
   
   
5. We seize opportunities to celebrate First Nations peoples and stories recognising the important role community media plays in truth-telling and reconciliation.

Read guidance notes

Learn more about Code 7: First Nations Engagement and Programming on CBAA Learning.

CODE

1. Of all music programming, we must broadcast at least 25% Australian music, except community broadcasters representing an ethnic or fine music community.
   
   
2. Community broadcasters representing an ethnic or fine music community must broadcast at least 10% Australian music of all music programming.
   
   
3. The requirements in this Code are calculated as a percentage of all music played over a calendar month and do not include music used in sponsorship announcements or station and program promotions.

Read guidance notes

Learn more about Code 8: Australian Music at CBAA Learning.

CODE

1. Our editorial decisions about the content and style of news and journalistic content, individual programs and overall programming must not be influenced by sponsors and we will avoid or adequately disclose any conflict of interest.
   
   
2. Sponsorship will not be a factor in deciding who can access broadcasting time.
   
   
3. Code 4 also applies to sponsorship announcements.

Read guidance notes

Learn more about Code 9: Sponsorship at CBAA Learning.

CODE

1. We must ensure complaints are handled fairly, objectively, and confidentially in a timely manner.
   
   
2. We will have a complaints and disputes policy and procedure that clearly set out the different ways to deal with:
   1. Code Complaints;
   2. Internal Complaints and Disputes; and
   3. complaints that are about a breach of a Licence Condition or the Broadcasting Services Act 1992.
      
      
3. We must provide clear and prominent information about how to make a complaint, which includes a direct link to a complaints section on our website (or social media platform if no website exists).
   
   
4. People making complaints will be:
   1. listened to, treated with respect by our workers and actively involved in the complaint process where possible and appropriate; and
   2. provided with reasons for our decisions.
      
      
5. We must keep a record of complaints and our responses for at least 24 months from the date of the complaint. Records will include:
   1. the outcomes of the complaint including whether it or any aspect of it was substantiated or dismissed under 10.8;
   2. any recommendations made to address problems identified;
   3. any decisions made on those recommendations; and
   4. any outstanding actions to be followed up, including analysing any underlying causes.
      
      
6. We will keep a recording of any programs that are the subject of a complaint for 60 days after the complaint is received.
   
   
7. We will keep any material the ACMA has asked us to keep for the length of time specified by the ACMA.
   
   
8. We are not required to resolve a complaint that:
   1. is frivolous, vexatious, or an abuse of the complaints process;
   2. is offensive or vulgar;
   3. is the second or later complaint in a series of complaints from a single person about the same issue; or
   4. expressly indicates that a response is not required.

 
Code Complaints

9. Complaints that we have breached these Community Radio Broadcasting Codes of Practice, should first be addressed to us and will be dealt with in accordance with our complaints and disputes policy or procedure.
   
   
10. We will acknowledge receipt of Code Complaints promptly in writing.
    
    
11. Code Complaints must:
    1. be received within 30 days of the relevant broadcast, if about material broadcast;
    2. be made via email or letter or by filling in a form;
    3. contain the name and contact details of the complainant;
    4. include sufficient detail of the complaint (e.g., date, time, program, and description of the material, which Code alleged to be breached).
       
       
12. We will reply to Code Complaints in writing as soon as is practicable, and at the latest, within 60 Days of the receipt of the complaint. Our reply will respond to the concerns raised in the Code Complaint and inform the complainant of their right to refer the complaint to the ACMA if they are unsatisfied with our response.

Internal Complaints and Disputes 

13. The ACMA does not have a role in the complaint or dispute resolution process for Internal Complaints and Disputes.
    
    
14. Internal Complaints and Disputes must be dealt with in accordance with our complaints and disputes policy or procedure.
    
    
15. Our Internal Complaints and Disputes policy and procedure will:
    1. where practical, include the option to consider using an Independent Mediator to assist in resolving the dispute, where an agreement or compromise cannot be reached.
    2. direct us to any internal or external review options available to complainants (including any relevant Ombudsman or oversight regulatory bodies e.g., the ACNC).
       
       

Complaints about a breach of a Licence Condition or the Broadcasting Services Act 1992

16. Complaints that are about a breach of a Licence Condition or the Broadcasting Services Act 1992 may be addressed to us or go directly to the ACMA. If addressed to us, we will acknowledge receipt promptly in writing and inform the complainant of their right to complain directly to the ACMA.

Read guidance notes

Learn more about Code 10: Complaints and Disputes at CBAA Learning.