Station Community Engagement Survey

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Do you want to better understand and engage with your listeners and community? 

Station Community Engagement Survey

The Station Community Engagement Survey is a do-it-yourself, affordable audience research program for community radio stations. The results can help with programming and planning at your station, including:

  • Identifying who your listeners are (demographics), when, how and why they listen to your station, what they like to listen to, how well you’re meeting their needs and what they value most about your station.
  • Understanding groups and segments that may be willing to become a member or volunteer at your station.
  • Training presenters and program makers.
  • Providing basic data to support your pitch to a potential sponsor.
  • Compiling important data to include in your ACMA licence renewal. 

Check out a sample report from the 2017 survey to see the kinds of information you can expect to find out.

You will see that the information provided in this survey report is different from the National Listener Survey.

What others say:

"Radio Fremantle (6CCR) with great support from the CBAA completed the Station Community Engagement Survey (SCES) June/July 2017. The survey has provided significant and important listener feedback to Radio Fremantle including demographics, programming preferences, suggestions for program content and community engagement with the broadcast operations at the station."

"The CBAA are commended on the professional support and management it offered Radio Fremantle throughout the survey which ran over one month closing on Monday, 10 July 2017. The results of the survey will provide direction for the future broadcasting activities at Radio Fremantle and our listening audience."

- Dr Ted Walker, Chairman at Radio Fremantle (6CCR).

"Excellent survey and very affordable for our station."

- Glenn Hartas, General Manager at 91.9 Fresh FM.

How it works
  1. Sign up for the August 2018 round by completing this formal Letter of Agreement by 14 August. The survey will be promoted to your listeners for four weeks, 28 August - 25 September. To express interest in a later round please email CBAA's Program Coordinator (Research) Carolyn Saul.

  2. The CBAA will provide you with a hyperlink to your survey, along with a comprehensive user guide with information on how to best promote your survey to listeners, a sample communications plan and additional promotional resources.

  3. Promote the survey to your station’s listeners over the period of 1 month. With good promotion, you’ll get a larger sample of the station’s listeners. You will be aiming for 200+ respondents in order to receive accurate results.

  4. The CBAA will deliver your station’s report as prepared by McNair Ingenuity 3-4 weeks following the close of the survey.
What it costs

Each survey is $435 including GST for CBAA member stations not already subscribed to the National Listener Survey. This is a 20% discount from the non-member rate of $540.

National Listener Survey subscribers are eligible to participate in this survey free-of-charge (limited to one survey per station per NLS subscription year).

For more information, please get in touch.

Future survey rounds

Future rounds of this survey will be open in 2018 in August and October. Please email with an EOI or for more information.