
Case Study: Strengthening Governance After a Claim
When a volunteer-run community radio station faced a serious defamation as a result of a governance decision, the consequences were significant — legally, financially and culturally. This anonymised case study walks through what happened, how the claim unfolded, and the critical role Association Liability insurance played in protecting the station from more than $170,000 in legal and settlement costs. Most importantly, it shares the practical governance lessons that emerged, including the need for clear policies, procedural fairness and careful communication. It’s a powerful reminder that even well-intentioned decisions can carry risk, and that strong governance frameworks are essential for every community broadcaster.
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