POSITION: Insights Analyst

Alex Crerar, 18th August 2021

POSITION: Insights Analyst

· Opportunity to make an impact
· Responsible for CBAA program of research
· Alexandria location, flexible working arrangements available
The Organisation

The Community Broadcasting Association of Australia (CBAA) is a leading member based, for purpose organisation. We provide programs and services that aim to strengthen over 450 community radio, local and independent media organisations.

With over five million listeners each week, community radio plays a vital role in providing a voice for multicultural, First Nations and other underrepresented groups, as well as supporting independent and emerging musicians, and communities not adequately serviced by other media services.

The Role

A key role within the CBAA, you will provide insights from data and research to support decision making across CBAA; to deliver enhanced knowledge and achieve our strategic goals.

  • Manage program of product, member and audience research
  • Develop reporting & data visualisation to understand organisation performance
  • Partner with internal stakeholders to provide insight that supports their goals  
  • Support our member stations to effectively utilise data and insights
Your success profile will include:
  • Previous experience in a similar role
  • Relevant qualification and or equivalent work experience
  • Exceptional data, analytical, numeracy and research skills
  • Demonstrated ability to articulate data and make clear insight-based recommendations to non-technical audiences
  • In depth experience with market research, analysis & visualisation tools e.g. Survey scripting software, Q, SPSS, Tableau, PowerBI
  • Prior experience with digital analytics tools eg. Google Analytics, Adobe Analytics
  • Previous experience conducting quantitative research
  • Proven ability to interpret organisational needs
  • Excellent communication skills
  • Superior organisational skills and attention to detail
  • Experience managing multiple and competing priorities and ability to work under pressure
  • Proven stakeholder management experience
  • In-depth working knowledge and willingness to use/learn to use a range of online tools (Salesforce, Slack, MS Office suite etc.)
  • Experience with media research and analytics desirable

If you are seeking an opportunity to make an impact in an organisation that makes a real difference, this is the role for you.

Application Process

We are committed to improving outcomes for our communities, and value diversity and inclusion. We actively seek and welcome applications from people with diverse backgrounds and with lived experience in the communities we aim to serve (including Aboriginal and Torres Strait Islander people, people with a disability, culturally and linguistically diverse people, the LGBTQIA+ community and people of diverse genders and faiths).

We are happy to consider flexible employment arrangements, including other locations and virtual/hybrid work arrangements for the right candidate.

To apply submit your resume (max three pages) and a cover letter (max one page) addressing the requirements and reason for application to the CEO, via Seek . Successful applicants will be contacted for interview.

Please note that there is no formal closing date for this role. Early applications are encouraged, and suitable candidates may be shortlisted for interview as applications are received. For enquiries about this role, please email jobs@cbaa.org.au.

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This July the Learning for Purpose initiative, through the Centre for Social Impact at the University of Western Australia will launch the largest research study ever on and for not-for-profit employees and volunteers working at all levels.


Participatory research design appears as an attractive option in the study of community media organisations. It puts the generation of the research question, the design of data collection methods, and the analysis of the results in the hands of the researched. This approach can demystify the research process and can be an empowering experience. But, as I found out with my doctoral research, the researcher needs to carefully assess an organisation’s capacity to undertake do-it-yourself research, because, when things go wrong, this approach can also reveal conflicts within an organisation, as well as give rise to tension resulting from the divergent needs of the researcher and those of the researched. This paper describes the troubles that arose during fieldwork conducted at a community radio station, how these unexpected events forced a reformulation of the research question, and how this eventually led to an improved theoretical insight.


In 2007, it cannot be denied that Information and Communication Technologies (ICTs) have had a transformative impact on communities in Australia. Unfortunately, a results-oriented development framework often continues to advocate what Iris Marion Young calls a ‘distributive paradigm’, without a holistic overview of the outcomes for communities.

In this paper I outline some of the ways that community-practitioners can avoid some of these pitfalls in planning and evaluating their projects. It entails looking beyond the project's practical outcomes which may mask deeper levels of unintended consequences or lack of effectiveness. Central to this process is a need for detailed stakeholder engagement and active management of donor and funder expectations.