Best Practice for Dispute Resolution and Managing Interpersonal Conflict


Passionate people drive community broadcasting - individuals who are actively engaged, committed, enthusiastic and motivated, doing everything they can to provide a quality broadcasting service to their community.

It cannot be expected, however, that everyone always sees eye to eye and, from time to time, these differences in opinion can escalate into internal disputes that must be resolved by a station’s board and/or manager.

How to Manage Interpersonal Conflict in Your Station

Whatever your role, dealing with interpersonal conflict can make life miserable – before, during and after hours. In this session, originally held at the 2017 CBAA Conference, you'll learn about some of the common causes of conflict and how and why it escalates, before building skills and strategies to assist you to de-escalate and contain conflicts as well as managing both disagreements and people more effectively.

This session is presented by Melinda Edwards; after many years as a Professor of Law Melinda created MeWise Pty Ltd to take her passion for educating and empowering people into the commercial world. She is now available as an international consultant in dispute resolution design and training for both the commercial and pro bono sectors.

Best Practice for Dispute Resolution

This webinar provides information to assist community broadcasting board members and managers to understand dispute resolution best practice and how to implement processes and procedures at their station to resolve conflicts effectively and reduce their impact on the wider organisation.

The webinar is presented by Margaret Halsmith, Principal at Halsmith Dispute Resolution, Australasian Chair of Resolution Institute, an Australasian not-for-profit membership organisation created by the integration of LEADR and IAMA (the Institute of Arbitrators and Mediators Australia), Vice Chair of the IMI Independent Standards Commission & Deputy Convenor of WADRA (Western Australian Dispute Resolution Association).

WEBINAR: Best Practice for Dispute Resolution from CMTO on Vimeo.