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Support Officer - Sydney (NSW)

Helen Henry, 23rd November 2018

Join the peak body for Australia’s largest independent media sector and provide support to community broadcasters.

The Community Broadcasting Association of Australia (CBAA) champions community radio by building the capability and sustainability of stations and creating a health environment for the sector to thrive.

As a Support Officer, you will provide direct support to hundreds of community radio stations around Australia, helping them become stronger organisations and in turn strengthen their contributions to their communities.

You will be a key frontline point of contact for station inquiries and assist CBAA in the provision of support to members and service subscribers. The role will assist CBAA in providing a service that is responsive to the needs of the stations it supports.

This is a perfect role for someone who is passionate about community radio, has experience in providing outstanding customer service, is an admin buff and a proactive problem solver who loves a good chat.

About Community Broadcasting

Community broadcasting is a key pillar in the Australian media landscape, and recognised internationally as one of the most successful examples of grassroots media. Over 5 million people tune in to 450+ not-for-profit, community-owned and operated radio services operating across the country each week. Stations play an important role in providing a voice for communities that aren’t adequately serviced by other broadcasting sectors and provide programming that caters to the needs and interest groups of their communities.

Watch 'This is Community Radio'.

About the role

The purpose of the Support Officer role is to provide superior service to CBAA members / subscribers and prospective members and to assist CBAA in the provision of support to members / subscribers in adherence with established CBAA practices. The role will assist CBAA in providing a service that is responsive to the needs of members / subscribers.

The role primarily works with members / subscribers, Marketing & Engagement team, other internal service providers and external contacts such as service providers, members and subscribers.

The role is full time, though part time will be considered (4 days). 

Key skills & competencies required
  • Tertiary qualifications in broadcasting or equivalent work experience
  • Previous community broadcasting experience
  • Familiarity with community broadcasting operation and issues in Australia
  • Exceptional commitment to client service
  • Ability to work closely and collaboratively with colleagues and build rapport with key stakeholders
  • Proactive approach to problem solving
  • Commitment to teamwork
  • Demonstrated relationship management
  • Excellent verbal and written communication
  • Demonstrated ability to work efficiently and autonomously
  • Results focused
  • Ability to provide and maintain quality service and portray a professional image on behalf of CBAA at all times
  • Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
  • Understanding and familiarisation in the utilisation of databases
  • Eligibility to work in Australia on a permanent basis
  • Willingness to work outside standard hours when required, specifically where workload or deadlines required
Preferred Knowledge/Experience
  • Experience within the Not-for-Profit community based or membership based organisations
  • Broadcast technology knowledge; and/or
  • Understanding of governance
How to apply

For full details of the role, download the Candidate Pack below. Candidates should provide a cover letter, CV, and responses to the top five selection criteria provided in the candidate pack. Please email all applications to

Contact Information

For an informal conversation about the role, please call or email:

Helen Henry, Senior Manager Stakeholder Engagement

T: 02 9310 2999


If you require any further information, please explore our website or contact us on 02 9310 2999.

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In 2004 the first, national, statistically robust, quantitative assessment of the Australian community broadcasting sector’s audience reach was undertaken. Conducted by McNair Ingenuity, this research provided a major breakthrough in the wider shift to a more audience-centred approach to managing the sector. The findings, significance and implications of this research are considered here. Following recent developments in critical cultural policy studies, this paper locates this renewed concern for community broadcasting audiences within a ‘larger cycle of decision-making’ (O’Regan, Balnaves and Sternberg 2002: 2). The particular influence of developments such as the emerging spectrum market and the imminent transition to digital transmission systems is discussed. These developments are important to understanding why community broadcasting resistance to market-based conceptions of audience is being overcome, and how audience-centredness might be used to facilitate the continuing development of this ‘third’ sector of Australian broadcasting.