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POSITION: Operations & Business Development Manager, C31 Melbourne

Danny Chifley, 30th September 2021
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C31 is Victoria's non-profit, open-access community television station - but they're also much more than that. C31 support content creators from all walks of life to connect with audiences in a multi-platform world. With over 1 million YouTube network views and an in-house production team creating community-minded content, there has never been a better time to be involved with C31.

C31 has recently won a three-year broadcast licence renewal, taking it’s free-to-air broadcast through to June 2024 at least. The station has undergone an office and studio move to a more sustainable location in Southbank and is now looking to re-establish structure to its management team.

The Operations & Business Development Manager is a key member of all functioning teams at C31, inclusive of the Broadcast, Production, Technical and Sales departments. This role is designed to support the day-to-day management of the station, adding an extra layer of reporting from the Heads of Department through to the General Manager, whilst also looking to supercharge and diversify business opportunities and revenue streams.

C31 Melbourne aims for a diverse and inclusive workplace. Applications are strongly encouraged from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQ+ individuals. C31 Melbourne is a gender balanced organisation.

Salary: Full time + Super. $42 p/h, $83,000 (Est p.a)

Responsibilities

  • Collaborate with the Programming Manager, Sales Manager, Head of Production and Technical Manager to ensure internal infrastructure important to day-to-day operations are maintained.
  • Provide intermediate HR support for staff.
  • Assist General Manager with all key reporting requirements to government, commercial or other key partners.
  • Develop a working understanding of C31’s playout, transmission pathways and associated technologies to support work on transmission sites at Mount Dandenong and Como.
  • Develop a working understanding of all required Ingest, Presentation, Office and Studio equipment upgrades, repairs, and maintenance.
  • Collaborate with all relevant departments with regards to the establishment of a new studio space and its future usage.
  • Keep informed of future developments in the areas of terrestrial and digital broadcasting and participate in the overall efforts in advocacy for Community Television.
  • Collaborate with the Head of Production and Programming Manager to increase participation from within the broader Victorian community, as well as build relationships with like-minded organisations.
  • Regular monitoring of the Channel 31 TV suite of services.
  • Participation in C31’s growing digital footprint, including assisting with the development of both c31.org.au and ctvplus.org.au – not limited to but including C31’s social media profiles also.
  • Work with broader management team to ensure all internal policies and procedures are up to date.
  • Work with Head of Production and Sales Manager to diversify, refine and develop new sales opportunities and help improve overall station revenue and long-term financial stability.
  • To develop and execute customer acquisition through direct outreach and marketing strategies in collaboration with the Sales Manager and Head of Production to grow the production department’s fee-for-service offerings.
  • To ensure a best practice approach to systems and processes including sales, customer onboarding, invoicing and use of CRM systems.
  • To develop and implement strategies to promote customer retention.
  • Work closely with the General Manager on long-term organisational strategy and financial forecasting.

Reports To

  • General Manager

Relationships

  • Head of Production
  • Sales Manager
  • Technical Manager
  • Programming Manager

Minimum Requirements

  • Previous experience in a senior management role.
  • A degree in marketing and/or digital communications.
  • Proven experience in managing and meeting tight deadlines.
  • Strong understanding of community media (previous experience within Community TV sector preferred).
  • Strong interpersonal skills.
  • Previous administration or HR experience.
  • Some previous marketing or sales experienced.
  • Adobe Creative Suite skills.
  • Understanding of accounting software (Xero preferred).
  • Understanding of best practice video production and some history working within creative screen industries.
  • Understanding of best practice content production and digital marketing.
  • Managing, implementing, and reviewing marketing plans.
  • An understanding of CRM systems (Hubspot preferred).
  • Eye for detail.
  • An affinity with the NFP and social enterprise sector.
  • MS Office (intermediate).

For further information and applications, contact Shane Dunlop, General Manager - Channel 31 Melbourne: shane@c31.org.au

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