POSITION: Member Success Specialist, Digital Online Products, SYD

Alex Crerar, 24th January 2023

POSITION: Member Success Specialist, Digital Online Products, SYDNEY

  • Opportunity to make a genuine difference to the community
  • Alexandria location
  • Flexible working arrangements available




The Community Broadcasting Association of Australia (CBAA) is a member-based, not-for-profit organisation that champions community broadcasting and plays a vital role in the Australian media landscape.

These services play an important role in providing a voice for ethnic, Indigenous and other minority groups, as well as supporting independent and emerging musicians and communities not adequately serviced by other broadcasting sectors.

The Role:

Involves supporting stations to successfully implement and maintain CBAA digital services to deliver a great digital experience for their audience.

  • Station on-boarding, on-going support and guidance on CBAAs digital products/programs which include: CBAA WordPress template, Audio Streaming (Triton Digital product) and Podcasting (Omny Studio product)
  • Assisting with general member enquires.
  • Providing advice and guidance to station staff and volunteers on how to best utilise online resources and products
  • Responding to and resolving enquiries and issues
  • Coordinate and manage data and databases, routine correspondence etc.
Your success profile will include:
  • Previous experience in a similar digital online support role
  • Relevant qualifications or equivalent work experience
  • Sound knowledge of web content methodologies
  • Demonstrated enthusiasm for web content and online resources
  • Experience in coaching others in the use of online resources – such as WordPress
  • Demonstrated ability to communicate technical matters to individuals with little technical experience and or expertise
  • High level interpersonal and communication skills
  • Proven organisation skills, along with a high-level of attention to detail
  • In-depth working knowledge of WordPress, Microsoft Word, Excel and Outlook
  • Eligibility to work in Australia on a permanent basis
  • If you are seeking an opportunity to work with an organisation that makes a real difference, this is the role for you.
Application Process: 

To apply submit your resume (max three pages) and a cover letter (max two pages) addressing the requirements and reason for application to the Manager, Online Products & Services via Seek / Ethical Jobs. Successful applicants will be contacted for interview.

Please note that there is no formal closing date for this role. Early applications are encouraged, and suitable candidates may be shortlisted for interview as applications are received. For enquiries about this role, please email jobs@cbaa.org.au.


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