POSITION: Customer Support Officer, Web and Online Service - Sydney

Katrina Hughes, 9th July 2019

The CBAA are looking for an experienced customer service and administration officer to provide outstanding support and coordination to their members who utilise the web products and online services. 

This role is funded by the Google News Initiative. The CBAA were selected from 215 applicants and only one of 5 organisations in Australia to be awarded this Google grant.

The CBAA’s project is focused on digital philanthropy, digital content, optimisation of station websites and online giving. This role plays a significant part in delivering this project.

  • Provide excellent customer support and coordination between the members and third party suppliers
  • Proactively support the Web Services Manager with administration
  • Engage in regular conversations and follow ups with a variety of stakeholders
  • Manger multiple projects including the coordination of new websites
  • Develop and enhance process and procedures
  • Account Management to nurture and maintain existing relationships for future growth and development
To be successful you will:   
  • Have a passion for delivering excellence in customer service
  • Have a technical understanding of websites, CRM’s and databases
  • Have excellent administration and writing skills
  • Be highly organised and detail oriented
  • Manage multiple project with competing deadlines with ability to proactively problem solve

This full time permanent position is based in Alexandria, and is an exciting opportunity to join an industry association that has a huge impact on communities within Australia.

Apply here

Facebook comments



The Community Broadcasting Association of Australia (CBAA) is one of 23 winners (and one of five in Australia) in the Google News Initiative (GNI) Asia Pacific Innovation Challenge.


Communication is an important element in devising, disseminating and pursuing the organisational goals for all organisations. It involves informing target audiences about frequent, timely and relevant information. Members were consulted with regard their particular needs; as well as staff who are responsive, knowledgeable and passionate about the organisation. Being very different target groups, we found communication approaches wanted by both groups to differ. We surveyed Australian sporting organisations aiming to examine their communication strategies. Not surprisingly, our findings suggest that many organisations think of communication as an after-thought. We argue that sporting organisations are not making the most the latest communication methods, nor progressing with member’s communication desires or what members are actually seeking. Members want electronic, two-way and fast communication tools including electronic newsletter and bulletin boards. This research opens up debate on how community-based media may value-add to the organisational communication mix, and how digital broadcasting can be developed by the community broadcasting sector to enhance the communications capabilities for the not for profit sector.


With the proliferation of global information and communications technologies (ICT), the concept of community no longer has geographical limitations. Yet, from ecological and social perspectives, connecting people and communities to their immediate environment is now more urgent than ever. In this paper we show how an Indigenous led initiative reaches across geographical and cultural gulfs by using digital media in ways that are profoundly embedded in the values associated with specific places. We refer to a grass-roots Indigenous created and led organization that with support from numerous partnerships across Australia has for many years used media to convey cultural and environmental values. The methodology of Traditional Knowledge Revival Pathways (TRKP), co-created according to the ancient knowledge system of the Kuku Thaypan Traditional Owner Elders in Cape York Peninsula, illustrates the way media can be used to traverse disciplinary boundaries and connect both Indigenous and non-Indigenous people to places.

We start by describing how the simple act of picking up a camera to film this ancient knowledge system led to the creation of Traditional Knowledge Revival Pathways (TKRP). Then, we explain how the methods of using various media are anchored in the Indigenous sense of country and interconnectedness, embedded in the spiritual, philosophical and ideological perspectives of Traditional Knowledge. We outline processes that scaffold these methods, such as the way media is controlled by participating Indigenous communities and incorporated into practice and research in environmental management. This leads us to discussing some of the roles of different media in reflecting on practices, within and between communities, and translating and communicating across worldviews. We conclude by indicating how using media can connect people to place and inspire their reflection upon the mediation by media in these connections. We propose this provides new insights for improving media tools, training methods and approaches to solution making to issues of environmental, social and economic concern.